Answers, fixes, and a human on the other end — for everything LightsKiddo.
Have a question, found a bug, or need help with your account or subscription? Email us and a human will reply.
info@lightskiddo.comWe aim to reply within one business day (Mon–Fri).
If you can, please include the following so we can help you faster:
Open LightsKiddo and tap Sign in with Apple or Continue with Email. The sign-in flow runs inside a secure in-app web view (ASWebAuthenticationSession) and returns you to the app automatically.
Quit the app fully (LightsKiddo → Quit) and reopen it. If the issue persists, email us with the email you used to sign in and we’ll investigate.
From the macOS app, tap your avatar in the top-right and choose Manage Account. There you can view your plan, change it, or cancel at any time. You can also email us and we’ll handle it for you.
Tap your avatar in the top-right of the macOS app, choose Manage Account, then Delete Account. This permanently removes your account, your projects, and all associated data within 30 days. You can also request deletion by emailing info@lightskiddo.com from the address on your account.
This usually means your free trial hasn’t started yet or your subscription is inactive. Tap your avatar in the top-right and choose a plan or start your free trial. If you’re already subscribed and this still happens, email us.
Most AI jobs auto-resume on the next app launch. If a job has been stuck for more than a few minutes, open the same view (e.g. Shot List, Schedule) and the app will reconcile its state. If credits were debited for a failed job, email us with the project name and approximate time and we’ll refund them.
Pull down on the credit balance in the top-right to force a refresh. If it still looks wrong after a refresh, email us with your account email and we’ll reconcile it manually.
Your project data is stored in our own database. Prompts and content you submit to AI features are sent to the relevant AI providers (Anthropic, OpenAI, FAL.ai, ElevenLabs) under their data-protection terms. See our Privacy Notice for full details and the list of providers we use.
If something feels broken across the whole app (sign-in failing, projects not loading, AI jobs not completing), check info@lightskiddo.com for the latest status or email us — we’ll let you know if there’s an ongoing incident.